FAQ

As of June 18, 2019, Private Stock Hair LLC™ no longer issues refunds. Due to the hygienic nature of our products, all purchases are final. Please understand that all purchases are final. Our hair products are carefully inspected prior to shipping.    We will contact you if any inspection product concerns arise that may delay shipping.

1.   To the extent permitted by law,  we do not issue refunds.   All products are quality checked before shipping.

2.  Any, and all, returns must be pre-authorized by a member of Private Stock Hair™ in writing,   The pre-authorization approval will be sent to your email address associated with your purchase order. 

3. You will be required to email us clear digital photos of the product(s) being requested for return.  

4.  Please contact us within 5 days from delivery to discuss and have approved your return exchange request.

5.  All pre-authorized returns must be in new and unused factory pattern conditions. The hair must not have been wet or manipulated in any way.  

6.  You must return all packaging. Hangtags and/or bindings must not have been removed or altered.  We will happily reimburse the USPS First Class Mail shipping fees only, associated with your pre-authorized return.  Please understand that we can not pre-pay your return shipping costs.

No.  We do not offer bundles deals or wholesale at this time.

We recommend at least two (2) packs of hair extensions for most installs up to 16″. 18″ and longer may require more bundles depending on your desired hairstyle. We do not recommend splitting PS Hair wefts. 

We strive to ship our orders as timely as possible. Sometimes unforeseen issues delay either production or shipping. When this happens we make every effort to notify you. Please contact Customer Care if you have concerns as to your order(s) transit. 

All Private Stock Hair™is measured when the hair is stretched straight from weft to ends of the hair.  

If you experience difficulties accessing your online account with us, please first clear your browser’s cache try to login again. If you continue to experience login difficulties, please create another account. If you need to find your previous order(s) and cannot log in to your account, please contact Customer Care for assistance.  

 Private Stock Hair™ is absolutely pure 100% hand-selected virgin Remy human hair– the highest grade class on the market. You can care for our hair much like you may do your own. 

Private Stock Hair™ longevity depends on individual hair care. Real customers, however, report reusing their Private Stock Hair™ anywhere between their initial purchase to over two (2) years. To date, the longest confirmed customer longevity report is 3.3 years of slaying our hair extensions! Follow us on Instagram for the latest reports! 

 Yes! We can customize most any hairpieces. Contact us to discuss your options. 

No worries! You are looking at the factory pattern of the hair. Your PS Hair™ is expected to take on its actual texture after installation. All purchases are final and/or may not be exchanged if you alter the hair in any way from its original new condition. This includes wetting the hair. Please contact us immediately if you have a texture concern. 

Private Stock Hair™ is specifically designed to closely resemble and take on most characteristics of actual naturally curly or kinky curly coily hair textures. Your PS Hair™ just likely needs to be revived. You either have too much product, not enough product, or are in need of a moisturizing shampoo or moisturizing conditioner. It takes time to develop a hair care routine with this magnificent texture. Please visit Hair Care for more information. Still, have questions? Shoot us an email us and we will happily guide you back on track! 

We understand your distress and we are here for you! Your hair is probably not damaged and may simply need to be revived with a moisturizing co-wash to detangle the hair, perhaps a mild moisturizing shampoo to remove any build-up and you’ve got your life back! You may also visit Hair Care for additional assistance. 

Our human hair items show textures, colors, and other preferred characteristics depending on the human genetics from each donor source. Other differences are just a matter of styling preference, product selection, and/or product to water ratio. Express yourself and don’t forget to send us your selfies! (info@privatestockhair.com).  

Very slight variations may also be detected in the curl or wave pattern with our extensions. This too is absolutely normal and should be expected ot pure and ‘premium’ virgin human hair. Have you noticed that perhaps you have two or more different hair textures (‘grade or type’) growing from your scalp? Likewise, your product from Private Stock Hair™  may also have very slight texture variations. 

Yes! We hear you. You want to look as good coming out of the water as you did going in… Visit

our Hair Care page for tips on washing your extensions. Psst! Quick tip: Before swimming coat your extensions in a cream wash-out moisturizing conditioner to help prevent tangles. You may need a mild moisturizing shampoo to remove any chlorine of saltwater from your curls after swimming. 

Depending on the hair texture you may notice approximately a 2” to 4” amount of shrinkage. So Natural™ may shrink approximately 2”-3”. Fro Natural™will shrink approximately 4”.Go Natural™ may shrink approximately 1”-1.5”. 

No. Our virgin hair is generally a medium to dark brown. You cannot request a specific natural hair color. We easily pair hairpieces to their closest texture and color match. We recommend that you order your hairpieces at the same time. 

All Private Stock Hair™ is sold in a myriad of natural colors with its own uniqueness. The variations of natural color hues range from off-black (color #1b) to medium brown (color #2). Our virgin hair can easily be transformed to suit your style with a new color treatment. You can find more information about transforming your hair throughout Private Stock Hair™ website.  However, any hair that is already colored, such as color#1b hair, can not be re-colored without damaging the hair. We do not recommend coloring, colored hairpieces.

Private Stock Hair™ , bulk hair (when offered) and sew-in hair extensions are sold in approximately 4 oz. , or as otherwise indicated.  Our straight hair and curly clip-in hair extensions, however, can possibly be purchased in 5 oz., 7 oz. or custom bundles. 

Our small black-owned business has been happily serving our community since 2012.