frequently asked questions

What are your return and exchange policy?

As of June 18, 2019, Private Stock Hair LLC™ no longer issues refunds. Due to the hygienic nature of our products, we do not accept returns; all purchases are final. Please understand that all purchases are final. Our hair products are carefully inspected prior to our shipping them in new and unused condition.

We do not issue refunds. All products are quality checked before shipping.

· You must contact us within 5 days from delivery if you believe that you have received the wrong PS Hair™ texture. We will happily arrange a replacement right away for confirmed hair texture mistakes. You will be required to email clear digital photos of the product(s) in question.

· We will happily reimburse your return exchange shipping costs related to hair texture mistakes made in during fulfillment.

· Please contact us within 5 days from delivery to discuss and have approved your return exchange request.

· All returns must be in new and unused condition. The hair must not have been wet or manipulated. You must return all packaging. Hangtags and/or bindings must not have been removed or altered.

What is your refund policy?

To the extent permitted by law, we offer no refunds unless a Product is faulty. If you receive a faulty Product you must advise us via email within 5 days of receiving the product and return the Product in its original packaging to us before we can provide a refund, so we can deem if it is faulty. We do not offer refunds if a Product is lost or stolen once it has been dispatched from our warehouse. Returns require prior approval form a PSH owner or associate.

How many packs of hair comes in one bundle or one clip-in set?

You will receive one pack of hair or clip-set per unit price. We do not offer “bundle deals”.

How many packs of hair do I need for a full head?

We recommend at least two (2) packs of hair extensions for most installs up to 16″. 18″ and longer may require more bundles depending on your desired hairstyle. We do not recommend splitting PS Hair wefts.

What should I do if my order hasn’t been delivered yet?

We strive to ship our orders as timely as possible. Sometimes unforeseen issues delay either production or shipping. When this happens we make every effort to notify you. Please contact Customer Care if you have concerns as to your order(s) transit.

How is PS Hair™ measured?

All Private Stock Hair™is measured when the hair is pulled straight from weft to ends of the hair.

Why can’t I sign in to my online account?

If you experience difficulties accessing your online account with us, please first clear your browser’s cache try to login again. If you continue to experience login difficulties, please create another account. If you need to find your previous order(s) and cannot log in to your account, please contact Customer Care for assistance. 

I’ve heard that Private Stock Hair can last for years. Is that really true?

Private Stock Hair™longevity depends on individual hair care. Real customers, however, report reusing their Private Stock Hair™ anywhere between their initial purchase to over two (2) years. To date, the longest confirmed customer longevity report is 3.3 years of slaying our hair extensions! Follow us on Instagram for the latest reports!

Is PS Hair™ 100% virgin Remy human hair?

Private Stock Hair™ is absolutely pure 100% hand-selected virgin Remy human hair– the highest grade class on the market. You can care for our hair much like you may do your own.

Can your wigs and hair extensions be customized?

Yes! We can customize most any hairpieces. Contact us to discuss your options.

When I received my bundles they were very curly, wavy and had a sheen to it. Why doesn’t the hair look textured kinky curly??

No worries! You are looking at the factory pattern of the hair. Your PS Hair™ is expected to take on its actual texture after installation. All purchases are final and/or may not be exchanged if you alter the hair in any way from its original new condition. This includes wetting the hair. Please contact us immediately if you have a texture concern.

Why does my hair look so dry, big and unmanageable after only a few days of wearing it?

Private Stock Hair™is specifically designed to closely resemble and take on most characteristics of actual naturally curly or kinky curly coily hair textures. Your PS Hair™just likely needs to be revived. You either have too much product, not enough product or are in need of a moisturizing shampoo or moisturizing conditioner. It takes time to develop a hair care routine with this magnificent texture. Please visit Hair Care for more information. Still, have questions? Shoot us an email us and we will happily guide you back on track!

My hair is clumpy, big and dry. Is it damaged? What can I do about this?

We understand your distress and we are here for you! Your hair is probably not damaged and may simply need to be revived with a moisturizing co-wash to detangle the hair, perhaps a mild moisturizing shampoo to remove any build-up and you’ve got your life back! You may also visit Hair Carefor additional assistance.

How can the same hair texture look so differently on other women?

That’s simple! It’s just a matter of styling preference, product selection, and/or product to water ratio. Express yourself and don’t forget to send us your selfies! (info@privatestockhair.com).

Can I swim and workout in my Private Stock Hair™?

Yes! We hear you. You want to look as good coming out of the water as you did going in… Visit our Hair Care page for tips on washing your extensions. Psst! Quick tip: Before swimming coat your extensions in a cream wash-out moisturizing conditioner to help prevent tangles. You may need a mild moisturizing shampoo to remove any chlorine of saltwater from your curls after swimming.

How much shrinkage can I expect from your kinky curly Private Stock Hair™?

Depending on the hair texture you may notice approximately a 2” to 4” amount of shrinkage. So Natural™may shrink approximately 2”-3”. Fro Natural™will shrink approximately 4”.Go Natural™may shrink approximately 1”-1.5”.

What is the natural color of your virgin Remy human hair? Do I have a choice of l hair color?

No. Our virgin hair is generally a medium to dark brown. You cannot request a specific natural hair color. We easily pair hairpieces to their closest texture and color match. We recommend that you order your hairpieces at the same time.

What weight is your hair?

Private Stock Hair™bulk hair (when offered) and sew-in hair extensions are sold in approximately 4 oz. . Our straight hair and curly clip-in hair extensions, however, can possibly be purchased in 5 oz., 7 oz. or custom bundles.

How long has Private Stock Hair™ been in business?

Our small black-owned business has been happily serving our community since 2012.