All wig units are made on demand. Processing is approximately 5-8 business days. Please review full policies below before purchasing your new unit.
Return & Exchange. Due to the hygienic nature associated with wig units and for the safety of our customers, all wigs and 360 wig band frontal purchases are final. Returns, exchanges or store credit is not permitted. We will happily, however, correct or exchange any mistakes made in construction details of your order. Your construction details are listed on your order confirmation. All units are inspected prior to shipping.
Cancellation. You may only cancel any wig purchase within 24 hours of purchase. Units are made specifically for you at the time of order.
Repair services. Private Stock Hair™ does not provide repair or alteration services at this time.
Shipping & Processing. Wigs begin processing 24 hours after purchase. No order may be canceled after our wig processing period. The production time for each wig unit will vary. We strive for on-time delivery. Please understand that production time is general and approximate. We are not responsible for theft, damage, loss, acts of nature or other courier related delays after your order has shipped from us. We will, however, happily cooperate with the USPS when needed. You must request signature delivery which will incur additional fees. We are not responsible and do not replace lost, damaged or stolen orders. All of our transactions process through Paypal even if you do not have an account with them. Very high density and some complicated or custom requests will take at least 10 business days to process before shipping.
Notification & Updates. You will only receive two email notices from us (Order Confirmation and shipping notice). There is no activity (updates) to report to you from the time of purchase until your order is ready to be shipped to you. During this period your order is still being processing and constructed. After your wig has been completed and has actually shipped you will receive an email notification from Paypal containing your tracking number. Please allow up to 24 hours before activity sho