Shipping & Returns

The following is our current and approximate production and delivery time- our volume is high.  Our products are very high quality and most products are made on-demand. We do not process on weekends and holidays.  All orders ship from North Carolina via USPS Priority (2-3) business day delivery for most destinations.  We are not responsible for theft, lost shipments, courier or “acts of nature” related delays. Please contact us for urgent overnight delivery and signature receipt options. Orders will ship to the address associated with your payment method or as confirmed in your Paypal account.

DELIVERY

6 business days to ship to you.  1-3 business days to deliver.

  • sew-in extensions
  • bulk hair extensions
  • lace hair closure
  • 360 band/wig frontals (straight and wavy)

 

6-10 business days to ship to you.  1-3 business days to deliver.

  • all clip-in hair extensions
  • all silk products
  • wig units

 

PLEASE NOTE

  • orders with multiple items will ship according to the item with the longest production time.
  • all orders (in stock or backorder) will ship according to the time specified above.
  • “Shipping” means the day that your order is shipped to you.
  • “Processing”  means the time needed to make (produce) and prepare your order for shipping.

NOTICE OF SHIPPING 

Please provide an email address that you routinely monitor. All notices will be emailed to you.   If you used Paypal to make your purchase, your order will ship to the address on file with Paypal. If you did not use Paypal to make your purchase, your order should ship to the shipping address on file in your PS Hair account. You are responsible for updating all of your accounts. To contact Paypal please call them, 1 (888) 221-1161.

RETURN & EXCHANGE

We strive to meet all of your hair needs and ensure that you are completely satisfied with your shopping experience with us!

  • Due to the hygienic nature of our hair products, please understand that all hair purchases are final.  We all know that mistakes happen and we will happily exchange any product that we have incorrectly fulfilled within 7 business days from delivery, with the actual hairpiece that you ordered.
  • Items purchased on sale or discount are final and those items purchased may not be exchanged, canceled or returned.

REFUND

As of June 18, 2019, Private Stock Hair™ no longer issues cash refunds.  It is our pleasure, however, to issue you a store credit to be used towards your future PS Hair™ purchase.

SHIPPING and PROCESSING FEES 

All shipping fees, when being charged,  must be paid before any order will begin processing.  “Free Shiping” when offered, is via First Class Mail only. n

STATUS UPDATES

There is no status change to report to you between the purchase date and the day your order ships. You will not receive any communication from us during that time.