The following is our current and approximate production and delivery time- our volume is high. Our products are very high quality and most products are made on demand. We do not process on weekends and holidays. All orders ship from North Carolina via USPS Priority (2-3) business day delivery for most destinations. We are not responsible for theft, lost shipments, courier or “acts of nature” related delays. Please contact us for urgent overnight delivery and signature receipt options. Orders will ship to the address associated with your payment method or as confirmed in your Paypal account.
4- 8 business days to ship to you.
- sew-in extensions
- lace hair closure
- 360 band/wig frontals (straight and wavy)
10-14 business days to ship to you.
- custom hair extensions (for new texture requests)
- clip-in hair extensions
- silk products
14-16 business days to ship to you.
- Bulk (loose hair ) extensions
Wig units and 360 band/wigs shipping time vary. See approximate ship time for these items in the featured product details section of that product page or contact us for details.
1. Orders with multiple items will ship according to the item with the longest production time.
2. All orders regardless of stock levels (in stock or backorder) will ship according to the time specified above.
3. “Shipping” means the day that your order is shipped to you. Our “shipping” includes the time it takes to craft your hairpieces.
4. “Production” means the time it takes to craft your hairpiece.
5. “Processing” means the time needed for your payment to clear and/or to package your order for shipping.
NOTICE OF SHIPPING. Please provide an email address that you routinely monitor. All notices will be sent to the email address associated with your PSH account or as provided as a “guest”. If you used Paypal to make your purchase, your order will ship to the address on file with Paypal. If you did not use Paypal to make your purchase, your order should ship to the shipping address on file in your PS Hair account. You are responsible for updating all of your accounts. To contact Paypal please call them, 1 (888) 221-1161.
RETURN & EXCHANGE
Due to the health and safety of all our valued customers, please understand that all hair purchases are final and may not be returned. We all know that mistakes happen and we will happily exchange any product that we incorrectly fulfilled with the correct and actual hairpiece that you ordered. Items purchased on sale or discount are final and those items purchased may not be exchanged, canceled or returned. All promotional or discounted products price offer shall expire within 24 hours unless otherwise noted is its promotional notice or publication. Please make your product selection carefully. 15% fees may be applied.
You have twenty-four (24) hours to cancel any order. Cancellation refund of the actual purchase price of the product will be issued back to your original payment method within 7-10 business days from cancellation approval. Your order cannot be canceled after 24 hours of purchase.
SHIPPING and PROCESSING FEES. All shipping fees must be paid before any order will begin processing.
STATUS UPDATES. There is no status change to report to you between the purchase date and the day your order ships. You will not receive any communication from us during that time.
PS Hair accounts and email address. Please provide us with an email address that you routinely monitor. Inaccurate email address will delay or prevent PS Hair from communicating with you about your order processing or shipping.
PAYPAL. All PS Hair purchases are made through Paypal whether you have a Paypal account or not. You may make your purchase with a credit or debit card not associated with Paypal. All shipping labels are generated automatically from the information that you have in your Paypal account. In some rare cases using a different name or email addresses in your Paypal account from what you have provided in your PS Hair account may cause processing delays. Paypal and PS Hair databases can but may not always successfully cross reference your order details. Please contact us if you have different email addresses in Paypal and PS Hair. We do not have access to your Paypal account or credit card information. Our website is encrypted with the highest SSL certificate available to protect your better.