Shipping & Returns

The following is our current and approximate production and delivery time- our volume is high.  Our products are very high quality and most products are made on demand. We do not process on weekends and holidays.  All orders ship from North Carolina via USPS Priority (1-2) day delivery for most destinations.  We are not responsible for theft, lost shipments, courier or “acts of nature” related delays. Please contact us for urgent overnight delivery and signature receipt options. Orders will ship to the address associated with your payment method or as confirmed in your Paypal account.

SHIPPING SPEED

Sew-in, lace closures, and lace frontals. 4-7 business days.
Clip-in and silk products 6-9 business days.
Wigs and 360 band frontals.  Processing varies.  Please check each product page for a specific time.  Most average density and non-standard wigs will ship in approximately 3-7 business days.

NOTICE OF SHIPPING. Please provide an email address that you routinely monitor. All notices will be sent to the email address associated with your PSH account or as provided as a “guest”. If you used Paypal to make your purchase, your order will ship to the address on file with Paypal. If you did not use Paypal to make your purchase, your order should ship to the shipping address on file in your PS Hair account. You are responsible for updating all of your accounts. To contact Paypal please call them, 1 (888) 221-1161.

RETURN & EXCHANGE

Due to the health and safety of all our valued customers, please understand that all hair purchases are final and may not be exchanged or returned.  We all know that mistakes happen and we will happily exchange any product that we incorrectly fulfilled with the correct and actual hairpiece that you ordered.  Items purchased on sale or discount are final and those items purchased may not be exchanged, canceled or returned. All promotional or discounted products price offer shall expire within 24 hours unless otherwise noted is its promotional notice or publication.  Please make your product selection carefully.  15% fees may be applied.

CANCELLATION

You have twenty-four (24) hours to cancel any order.   Cancellation refund of the actual purchase price of the product will be issued back to your original payment method within 7-10 business days from cancellation approval.  Your order cannot be canceled after 24 hours of purchase.

SHIPPING and PROCESSING FEES.  All shipping fees must be paid before any order will begin processing.

STATUS UPDATES. There is no status change to report to you between the purchase date and the day your order ships. You will not receive any communication from us during that time.
PS Hair accounts and email address. Please provide us with an email address that you routinely monitor. Inaccurate email address will delay or prevent PS Hair from communicating with you about your order processing or shipping.

PAYPAL. All PS Hair purchases are made through Paypal whether you have a Paypal account or not. You may make your purchase with a credit or debit card not associated with Paypal. All shipping labels are generated automatically from the information that you have in your Paypal account. In some rare cases using a different name or email addresses in your Paypal account from what you have provided in your PS Hair account may cause processing delays. Paypal and PS Hair databases can but may not always successfully cross reference your order details. Please contact us if you have different email addresses in Paypal and PS Hair. We do not have access to your Paypal account or credit card information. Our website is encrypted with the highest SSL certificate available to protect your better.

CLOTHING POLICIES

Shipping.  In-stock clothing will ship to you in 5-8 business days US delivery is 2-3 business days after shipping. International delivery is usually 5-7 business days after shipping.

Backorders (out of stock) clothing is made on demand and will ship within seven to ten (7-10) business days.

Payment:  Due to the amount of time required to create then prepare your garment to print or ship your order, you will be charged at the time your order is placed.

Cancellation:   Your order will begin processing 24 hours after you have completed your purchase.   You may cancel any order during this time only. Requests to cancel orders after this period cannot be honored.

Returns:  All clothing purchases are final.  We will not accept returns or exchanges for any of the following reasons.    A 15% fee may be incurred.     

  1. Shirt style, design, size, fit, or color is not what you may have expected or wanted. Please make your selections very carefully.
  2. Package(s) did not arrive in time.
  3. You don’t like it.
  4. You’ve changed your mind.