Shipping & Returns

Shipping (Shipping time includes processing time)

Wefted hair extensions (also called “sew in” or “tracks”).
In stock 4 oz. wefted (sew-in) hair extensions ships in 5-7 business days. 2 oz. wefted extensions ships in approximately 7-10 business days.
Backorder.  All wefted hair will generally ship in 7-10 business days.

Clip-in extensions
In stock ships in approximately 12-14 business days. All clip-in sets are made to order.
Backorder generally ships in approximately 15-17 business days. All clip-in sets are made to order.

Lace closures, lace frontals and bulk hair
In stock lace closures and lace frontals ship in approximately 5-7 business days.  Backorder, silk and custom closures and frontals ship in approximately 15-17 business days. Silk closures and frontals bulk hair and all custom requests are made to order specifically for you. Such purchases are final and cannot be exchanged, returned or refunded.
Backorder, silk and custom closures and frontals ship in approximately 15-17 business days. Silk closures and frontals, bulk hair, wigs and all custom requests are made to order specifically for you. Such purchases are final and cannot be exchanged, returned or refunded.

Wigs and 360 wig frontals
Wigs up to 170% can ship in
Shipping time for these products vary depending on in stock ships in approximately 12-14 business days. All clip-in sets are made to order.
Backorder generally ships in approximately 15-17 business days. All clip-in sets are made to order.

Delivery  (Orders ship from North Carolina)

US delivery: 1-3 business days after shipping.
International delivery: 5-7 business days after shipping.

Shipping Fees (all shipping fees must be paid before any order will begin processing).

Free US shipping- Purchases $99 or more. *limited time only.
International- $40-$60 USD. Rates may vary.
Overnight Signature – $40 USD *please contact customer care for availability.

Returns

Oops! No one is perfect. When mistakes happen lets work together to correct it! You must request an exchange via email (infor@privatestockhair.com) of any unused and unaltered PS Hair piece (excludes wigs, silk closures, frontals, custom pieces and bulk hair) within 48 hours after delivery. Some requests may be denied. Exchange requests should be emailed to Customer Care at, info@privatestockhair.com. You will be required to submit a clear digital photo of the hair piece that you would like to exchange. A PS Hair representative will contact you via company email with an authorization to proceed or with a denial. All authorized returns will be inspected by the company. We must conclude that the returned hair is new, unused and unaltered which includes, but is not limited to, wetting the hair, odors, applying products or removing the bindings. If the hair being returned to us does not qualify for exchange, you will be responsible for emailing us pre-paid postage and we will then ship the returned hair back to you. If your return is authorized you will be responsible for return shipping fees to and from PS Hair. There is a 15% restocking fee for all returned hair pieces. We will happily incur shipping costs if we have made a mistake in shipping the wrong hair texture as determined by PS Hair staff and you will be charged for restocking fees.

Refunds

All purchases shall be final. We will happily issue store credit in equal value to the hair cost.

Cancellation

You may cancel any order within 24 hours from purchase. Cancellations thereafter will continue to process and the purchase will be considered final.
Shipping Policies- general. (Please read the following very carefully). Private Stock Hair shall not be responsible for any of the following. Customer shipping address inaccuracies or mistakes. Please make sure that your shipping address has been updated in Paypal if you are using your Paypal account to complete your purchase with us. Please understand that the final purchase decision is your own.   Purchase notes that you have left for us. Notes are not read.

– processing delays due to conflicting email addresses between Ps Hair and Paypal.
– theft (stolen orders) after delivery.
– unauthorized signatures upon delivery receipt.
– product options that you have selected.
– shipping fees and/or reimbursement associated with customer requested. product exchanges or returns.
– scheduling or missed hair appointments.

 

*** Please note:
Status updates. There is no status change to report to you between the purchase date and the day your order ships. You will not receive any communication from us during that time.
PS Hair accounts and email address. Please provide us with an email address that you routinely monitor. Inaccurate email address will delay or prevent PS Hair from communicating with you about your order processing or shipping.

Paypal. All PS Hair purchases are made through Paypal whether you have a Paypal account or not. You may make your purchase with a credit or debit card not associated with Paypal. All shipping labels are generated automatically from the information that you have in your Paypal account. In some rare cases using a different name or email addresses in your Paypal account from what you have provided in your PS Hair account may cause processing delays. Paypal and PS Hair databases can but may not always successfully cross reference your order details. Please contact us if you have different email addresses in Paypal and PS Hair. We do not have access to your Paypal account or credit card information. Our website is encrypted with the highest SSL certificate available to protect your better.

Notice of shipping. Please provided an email address that you routinely monitor. All notices will delivery to the address provided. If you used Paypal to make your purchase, your order will ship to the address on file with Paypal. If you did not use Paypal to make your purchase, your order should ship to the shipping address on file in your PS Hair account. You are responsible for updating all of your accounts. To contact Paypal please call them, 1 (888) 221-1161.