FAQ
Welcome to the Private Stock Hair™ FAQ page! Here, you'll find answers to the most common questions our customers have about our textured African American hair extensions products and services. Whether you're curious about our hair care tips, Black hair blogs resource or need help with your order, or want to know more about our customization options, our FAQ page has got you covered.
Orders
Below are some of are common questions about orders
No, we do not offer bundle deals or wholesale opportunities at this time.
We strive to ship our orders as timely as possible. Sometimes unforeseen issues delay either production or shipping. When this happens, we make every effort to notify you. Please contact Customer Care if you have concerns about your order’s transit.
Order updates, when available in your online account. See Shipping and Returns for additional detail.
We accept all major credit cards, debit, and other secure payment methods including payments installment options. For a complete list, please refer to our payment options page during our checkout process.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
We provide complimentary shipping across the US. Orders usually need 1 to 2 business days for processing before shipment. Delivery times vary based on your chosen shipping method at checkout. While we aim for prompt shipping, unexpected delays can occur. For transit concerns, reach out to Customer Care. All orders are shipped with signature receipt, but we're not liable for lost or stolen deliveries. We're happy to collaborate with local postal courier investigations if needed.
We offer a 15-day return policy. For detailed information on our return for exchange process and eligibility, please review our Return Policy here.
Yes, we offer international shipping to many countries. Please check our shipping policy for more details and any potential restrictions. Contact us with any questions that you may have about your international order.
Once an order is placed, it is processed quickly to ensure timely delivery. If you need to make changes or cancel your order, please contact Customer Care as soon as possible. We will do our best to accommodate your request.
No, the hair color will be the same as its native original, which is a darkest brown color between 1b and 2. We cannot guarantee color outside of this parameter.
Products
Below are some common questions about our products
We recommend at least two (2) packs of hair extensions for most installs up to 16”. For lengths of 18” and longer, you may need more bundles depending on your desired hairstyle. We do not recommend splitting PS Hair wefts. For more detailed information, please refer to our product pages.
No, our virgin hair is generally a medium to dark brown. You cannot request a specific natural hair color. We easily pair hairpieces to their closest texture and color match. We recommend that you order your hairpieces at the same time. All Private Stock Hair™ is sold in a myriad of natural colors with its uniqueness. The variations of natural color hues range from off-black (color #1b) to medium brown (color #2). Our virgin hair can easily be transformed to suit your style with a new color treatment. However, any hair that is already colored, such as color #1b hair, cannot be re-colored without damaging the hair. We do not recommend coloring colored hairpieces.
Our human hair items show textures, colors, and other preferred characteristics depending on the human genetics from each donor source. Other differences are just a matter of styling preference, product selection, and/or product-to-water ratio. Express yourself and don’t forget to send us your selfies at info@privatestockhair.com. Slight variations in the curl or wave pattern with our extensions are normal and should be expected with pure and premium virgin human hair.
Private Stock Hair™ bulk hair (when offered) and sew-in hair extensions are sold in approximately 4 oz. bundles, or as otherwise indicated. Our straight hair and curly clip-in hair extensions, however, can possibly be purchased in 5 oz., 7 oz., or custom bundles.
Private Stock Hair™ longevity depends on individual hair care. Real customers, however, report reusing their Private Stock Hair™ anywhere from their initial purchase to over two (2) years. To date, the longest confirmed customer longevity report is 3.3 years of slaying our hair extensions! As of 2024, we have had a customer report still having the same Private Stock Hair that she purchased 7 years prior. Individual longevity experience will vary, but isn't it great to know that ultimate performance is possible? Follow us on Instagram for the latest reports
We customize 8 textured hair types. Our hair textures range from straight to various curl patterns, including wavy, type 3a-3c curly, and kinky curly. Each texture is designed to mimic natural hair types and can be chosen based on your desired look. Detailed descriptions are available on each product page. If you are unsure of your hair texture we have resource tools to help identify your hair texture.
Our hair extensions are ethically sourced from donors who voluntarily sell their hair. We prioritize quality and ethical sourcing in all our products. Since launching Private Stock Hair™, we have used the same reliable sourcing. Our virgin human hair craftsmanship remains stellar and uncompromised.
Hair Care and Maintenance
Store your hair extensions in a cool, dry, dust-free place away from direct sunlight. Never store Private Stock Hair™ while wet. Use a satin or silk bag and lay the hair extensions straight or hanging to prevent tangling and keep the hair smooth. Wigs should be store after detangling, on a wig form head, our of direct sunlight and in a cool draft/dust-free location.
We recommend using sulfate-free shampoos and conditioners, as well as moisturizing products specifically designed for curly or kinky hair textures. Visit our Hair Care page for a list of recommended products. For best results, ensure that you dont allow product build-up on Private Stock Hair™. Product build-up will prevent your hair from styling and defining optimally.
While we do not recommend coloring, bleach or applying chemicals to our virgin hair. Consult with a trusted licensed professional stylist to avoid damage. Applying chemicals to our virgin hair may decrease its styling performance and wear longevity. Please note that coloring or bleaching voids any return or exchange policy.
We recommend having a professional stylist install your hair extensions for the best results. Detailed installation guides are also available on our website for those who prefer DIY methods.
Customer Support
You can contact our Customer Care team via email at info@privatestockhair.com or by phone during our business hours. Visit our Contact Us page for more details.
Yes, we value our loyal customers and offer a rewards program. Sign up on our website to start earning points with every purchase and enjoy exclusive discounts and benefits.